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FAQ


Why Wood?
Wood has unique natural acoustical properties that provide a resonance and crystal clear projection that other materials just can’t provide. It’s no wonder many of the world’s finest musical instruments, concert halls, and high-end speakers are crafted with the same elements we use for our own products. With Symphonized™ genuine wood headphones, you’ll experience sound in it’s purest, most polished form. Once you discover how music was meant to sound, you’ll never switch back to plastic.

 

What are our Terms and Conditions?
Our full Terms and Conditions are available here. For any other questions or concerns, please contact us at info@symphonized.com or give us a call at 1-888-660-2938 to speak with a team member.

 

Where does my order ship from? 

Symphonized is a Brooklyn based company.  All of our orders ship directly from Brooklyn, New York.

 

Do you offer international shipping? 

Yes!  We are happy to say that we offer international shipping for all our overseas friends... at an additional cost.  Shipping prices will be calculated upon checkout and may vary by weight, carrier, and destination.

 

How much is shipping? 

Standard Shipping within the US is FREE!  We also offer a variety of other shipping options.  All other shipping pricing is configured during checkout, and may vary by weight, carrier, and destination.  

 

When will I receive the product?

We offer a variety of shipping options. All shipping timeframes are configured during checkout, and may vary by carrier and destination.

 

Where's my stuff? 

We will provide you with a tracking number for your order once it has been shipped.  You may use this information to check the status of your delivery at any time.  Please note, if shipping internationally, your order may take a few weeks to arrive, depending on the destination.

 

What if I need help setting up or using my product? 

Need help? That's what our Symphonized Team Members are here for!  We'll make sure to get you rockin' out in no time!  100% US based customer service guaranteed!  Simply send us an email to info@symphonized.com letting us know what you need help with or give us a call at 1-888-660-2938 during normal business hours (EST).  Please be sure to have your product handy when calling in!

 

What if I have a problem with my product? 

Our team members are all here to make sure that you are happy with your Symphonized purchase.  If you receive a product you are not satisfied with or if there appears to be a problem with what you received, please feel free to contact us immediately.  We are always here and more than happy to help. You may send us an email at info@symphonized.com or give us a call at 1-888-660-2938 during normal business hours (EST).

 

How do I return my product?
We are so sorry to hear you are not happy with your purchase!  To initiate a return, please contact us directly at info@symphonized.com or call 1-888-660-2938 (during normal business hours EST). You may return your product for any reason within 30 days from the date of purchase. 

 

What if I want to make a bulk order? 

For all bulk order inquiries, please contact us directly at info@symphonized.com or call 1-888-660-2938 (during normal business hours EST). One of our team members will assist you.

We offer a 1-year limited warranty all of our products and are happy to assist our customers with any issues they may have.